Privacy Policy
Last updated: 27 August 2026. This policy explains how EU Dental Tourism collects and uses personal information through eudentaltourism.co.uk and the contact channels shown on this website.
Who we are
EU Dental Tourism is a dental referral and coordination service, not a dental clinic. We receive enquiries and help coordinate communication about possible treatment in Bucharest. For privacy questions or rights requests, email contact@eudentaltourism.co.uk or call +40 727 506 445.
What we collect
When you contact us by form, email, phone or WhatsApp, we receive the information you choose to provide. This may include your name, contact details, treatment interest, messages and optional dental photos, X-rays or other records. Dental information and images can reveal health information and are treated as special category data.
Why we use it
We use ordinary contact information to answer your enquiry, keep a record of the conversation and coordinate next steps you request. We use optional dental information only to understand the enquiry and, after a clinic is identified and you separately agree to the sharing, to arrange a preliminary clinical review. EU Dental Tourism does not diagnose you or create the final treatment plan.
Legal basis
We use your consent to handle an enquiry you choose to send. For dental information and images, the form asks for a separate, unticked statement of explicit consent. You may withdraw consent by contacting us. Withdrawal does not make earlier processing unlawful, and we may retain limited information where it is needed to document the withdrawal, resolve a dispute or meet a legal obligation.
Sharing
The website and email providers process information to host the site and deliver messages. If you choose WhatsApp, that service processes your communication under its own terms and privacy information. We do not automatically send dental images or health details to a clinic. We identify the intended clinic before asking for your separate agreement to share that information for clinical review. The clinic is responsible for explaining how it will use information it receives. We do not sell personal data or provide enquiry contents to advertisers.
International handling
An enquiry may involve handling information in the United Kingdom and Romania. Before health information is sent to a Romanian clinic, we identify the recipient and explain the intended sharing so you can decide whether to agree.
How long we keep it
We keep information only while it is needed for the active enquiry, any introduction or follow-up you request, consent evidence, a complaint or dispute, and applicable record-keeping duties. When none of those reasons applies, the information is deleted or anonymised. You may ask which retention criteria apply to your enquiry.
Cookies and analytics
With your Statistics consent, Google Analytics 4 and PostHog may measure use of this website. We do not supply contact-form fields, dental information, message text or uploaded files to these services. Optional measurement stays off until consent and stops when consent is withdrawn.
Google Analytics 4 receives the adapter's neutral page location and title with reviewed page-view, contact-button and form-outcome events. Google may also process automatically collected device, browser, network, session and engagement information according to the verified property settings and its privacy information. It may set _ga cookies containing pseudonymous browser identifiers. The site adapter disables automatic page views, Google Signals and advertising personalisation. GA4 cannot be prepared for activation until Enhanced Measurement and other property-side collection settings have been reviewed for this site.
PostHog receives the same limited event names with memory-only persistence. Autocapture, person profiles, persistent PostHog storage, session recording, surveys, heatmaps and performance capture are disabled. Exact page URLs, titles and referrers are removed at the adapter boundary.
With Marketing consent, Meta and Microsoft Advertising may receive reviewed page-view, contact-button or successful-enquiry outcomes. The adapter does not supply enquiry contents, form fields, dental information or uploaded files. Google ad user data and ad personalisation remain denied. Provider scripts may receive ordinary browser and network context under their own privacy terms.
See the cookie policy for controls and current browser-storage details.
Your rights
Depending on the circumstances, you may ask for access, correction, deletion, restriction, objection or a portable copy of your information. You may also withdraw consent. Contact us using the details above. If you are in the UK, you can complain to the Information Commissioner's Office. You may also contact the authority where you live or where you believe a problem occurred.
Required and optional information
For a non-health general question, email contact@eudentaltourism.co.uk instead of using the web form. The web form is for dental enquiries and requires the explicit health-data consent displayed before submission. In that form, your name, email address and treatment interest are required so we can respond; messages, phone numbers and files are optional.
Automated decisions and marketing
We do not make decisions with legal or similarly significant effects using automated profiling. Sending an enquiry does not subscribe you to marketing.